American Imaginations AI-13365 Chrome Plated Towel Ring With Single Rod Towel Rack Accessory Set

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

Free Shipping

All of our products ship for free!  This charge, if any, is indicated in your shopping cart and covers ground shipping within the contiguous United States. We won't surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay

General Information

In most cases, small item deliveries will be made by UPS or FedEx. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier. If you have any special delivery instructions, write a note with the delivery date and place it on your door. Include your name, request, and tracking number.

For larger items, we partner with carriers who specialize in transportation and final delivery to ensure the product arrives safely and soundly. Your order is handled with the utmost care from the moment it leaves the warehouse to the time it has been successfully delivered at your home.

Process for Shipping Large Items

Due to size and weight, large items must be shipped by truck. Therefore, delivery/transit time can take one to three weeks. Listed below are the steps taken regarding larger item shipments.

1) Your order gets picked up from the warehouse. We'll send you a shipping confirmation email along with the tracking number. Processing the order can take around 2-3 business days before the item is picked up from the warehouse.

2) Your order is shipped to a local delivery agent. A carrier transports your order to a delivery company/professional located near you.

3) You schedule a delivery appointment. When the local delivery professional has your order in hand, they will reach out to schedule a delivery date and establish a time window.

4) Enjoy your new item!  When your vanity arrives, please inspect the box for any damage, while the driver waits.  If there’s any damage to the box, open the entire box and inspect it. If there’s no damage to the box, you must still open the top of the box (while the driver is still present) and do an inspection of the top (granite, marble, quartz) for any damage.  If there is any damage to the cabinet/granite, you MUST refuse the delivery and make notes on the paperwork as to the damage and that you are refusing it.

Shipping Cost for Returns
You (The customer) will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

Returns
Our policy lasts 30 days. If 30 days has passed since your purchase, unfortunately we can’t offer you a refund or exchange.  A 10% restocking fee applies for returns on damaged products. A 20% restocking fee applies for buyers remorse returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be refunded to your original form of payment. (minus the appropriate restocking fee subtracted - if appropriate)

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@bathroomvanitywarehouse.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@bathroomvanitywarehouse.com and we will instruct you on how to ship your product back to us.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.